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Frequently Asked Questions - FAQ´s
Yes, we provide mobility scooter hire in Tenerife with delivery to hotels, apartments and villas across South Tenerife.
Do you deliver mobility scooters to hotels in Tenerife?
Yes, we deliver directly to hotels. Your equipment can be delivered before your arrival and will usually be available at reception.
Do you deliver to private apartments or villas?
Yes, we deliver to private accommodation and arrange a suitable delivery time with you.
Do you deliver to Costa Adeje, Los Cristianos and Playa de las Americas?
Yes, we regularly deliver mobility equipment to Costa Adeje, Los Cristianos, Playa de las Americas and surrounding areas.
Where do you deliver in Tenerife?
We deliver across Tenerife. Delivery in South Tenerife is usually simpler and faster, while some areas outside the south may require additional notice or a delivery charge.
How do I book mobility equipment?
You can book online by selecting your equipment, choosing your dates and completing our checkout process.
How far in advance should I book?
We recommend booking as early as possible, especially during busy periods, to make sure your chosen equipment is available.
What mobility equipment do you offer?
We offer a range of mobility equipment including mobility scooters, wheelchairs, walking aids, bathroom aids, bedroom aids and transfer equipment.
Can I hire a wheelchair in Tenerife?
Yes, we offer wheelchair hire in Tenerife, including manual wheelchairs and electric powered wheelchairs.
Do you offer accessible transfers in Tenerife?
Yes, we can help arrange accessible transfers with disabled access ramps.
What do I need to hire a mobility scooter in Tenerife?
You do not need a Blue Badge to hire a mobility scooter. If you need the equipment for mobility support, you can book directly through our website.
Is the equipment easy to use?
Yes, our equipment is designed to be simple to use. If needed, we can provide guidance to help you feel comfortable using it.
What if I have never used a mobility scooter before?
That is not a problem. We can explain the basic controls and help you understand how to use the scooter safely.
Will the mobility scooter be fully charged?
Yes, scooters are delivered charged and ready to use.
How far can a mobility scooter travel on one charge?
Most scooters have a range of around 20 to 26 km depending on the model, terrain and user weight.
What is the weight limit for your mobility scooters?
Weight limits vary by model. Most of our mobility scooters support between 147 kg and 181 kg. Please check the individual product page for exact specifications.
Are your mobility scooters serviced and maintained?
Yes, all equipment is regularly checked, serviced and maintained to help ensure safety and reliability.
What happens if the equipment has a fault?
If you have any issue with the equipment, please stop using it and contact us as soon as possible. We will arrange support, repair or replacement where needed.
Is the equipment insured?
We provide public liability cover, but customers are responsible for using the equipment safely and following the guidance provided.
Is it safe to leave a mobility scooter unattended?
Yes, but we recommend removing the key and securing the scooter when it is not in use.
Can mobility scooters fit in taxis?
Some can, but in most cases you will need an accessible taxi with a ramp or suitable transport.
What happens if my flight is delayed?
If your flight is delayed, we will do our best to adjust delivery arrangements. For hotel deliveries, equipment can often be left at reception if agreed in advance.
How does delivery and collection work?
We deliver your equipment to your accommodation and collect it at the end of your rental period. Hotel deliveries are usually left at reception, while private accommodation deliveries are arranged directly with you.
How is the equipment collected from a hotel?
Please leave the equipment with reception before the agreed collection time and our team will collect it.
How is the equipment collected from private accommodation?
Our team will meet you at your accommodation at the arranged collection time.
Can I extend my booking?
Yes, extensions are possible subject to availability. Please contact us as soon as possible if you need to keep the equipment for longer.
What if I need help during my stay?
If you need any assistance during your stay, please contact our team and we will be happy to help.
Can I hire mobility equipment for a holiday in Tenerife?
Yes, we provide short-term mobility equipment hire for holidaymakers visiting Tenerife, with delivery and collection available.
Do you offer mobility scooter hire in Costa Adeje?
Yes, we deliver mobility scooters to Costa Adeje, including hotels, apartments and resorts across the area.
Do you offer wheelchair hire in Los Cristianos?
Yes, we deliver wheelchairs and other mobility equipment to Los Cristianos and surrounding areas.