Premier Mobility Tenerife

FAQ

FAQ - Frequently asked questions

Before contacting us please see if your question has already been answered below. If you would like to speak to us direct, please visit our contact page.

 

What do I need to hire a scooter?

If you have a Blue Badge or equivalent, please bring it with you. Please don't worry if you don't have one.

What if my flight is delayed?

Don’t worry, we will be monitoring your flight arrival time and adjust the delivery accordingly.

Do you rent double scooters?

At this moment in time we do not rent double scooters. We are awaiting a decision from the local councils as to whether they can be legally driven in the streets and as such, we cannot get operating licences for them. As a legally registered company based here in Tenerife, we do not want to be breaking any laws. So until this matter is resolved, we have chosen not to stock this product.

How far in advance should I book my scooter/equipment?

We recommend you make your booking as soon as possible to avoid any disappointment as the demand for our equipment can get very high especially during popular months.

When and how will I receive my scooter/equipment on the day of my arrival?

We will monitor your flight arrival time. Once you have landed, we will give you reasonable time to get to your accommodation and deliver the items to you. We can deliver beforehand if you wish to pre-arrange this with us.

What if I have never used a scooter before?

Don't worry, our fully trained helpful staff will demonstrate how to use and maintain your scooter/equipment. They will not leave you until you are totally confident and understand the equipment.

What if the scooters/equipment has a problem or gets damaged?

As soon as you detect a problem or there is any damage to the equipment, you must stop using it immediately and contact us straight away to arrange replacement or repair.

Is my scooter insured?

Yes. As a legally registered company, we provide full liability insurance. Unless all instructions have been ignored, then you will become liable for any damage you cause to the equipment. 

How do I pay for my scooter/equipment?

We will only take payment on delivery when you are completely satisfied and understand the equipment and its operation. We never ask for money ‘up front’.

Will my scooter be fully charged when I receive it?

Yes. All are scooters are delivered fully charged and ready to use.

Can I use my scooter to go on an excursion?

Yes. You can use your scooter to go on an excursion. Our scooters will dismantle to fit in a car, taxi or coach.

Do you charge for delivery?

No. All our deliveries and collections are free of charge.

I don't arrive until very late. Will I still receive my scooter/equipment upon my arrival?

Yes. If your flight is late, we will leave your scooter in the hotel lobby and leave the key and charger with hotel reception. If this is not possible, we will personally meet you with your hire items at no extra charge.

Are your scooters fully maintained and serviced?

Yes. All our scooters are regularly maintained and serviced by our qualified engineers.

I have lost the key for the mobility scooter. Will I be charged for its replacement?

There is a small fee of 15€ which is payable on delivery of the replacement key.

Can I use my scooter on the road?

No. You can only use your scooter for crossing at junctions and crossings points.

Where do you deliver to?

We deliver to all parts of Tenerife except for Santa Cruz and Puerto Del La Cruz. If you are staying in these areas, please contact us first, we may be able to help.

Will my Scooter/Power Chair run all day on a single battery charge.

That will depend on the scooter you rent and the amount of miles you ride, an average guest covers around 6 miles in a day and all our scooters, will easily manage an average days usage, this is assuming you charge the batteries fully the night before, for the next day’s use, charging can be carried out, either whilst  the batteries are still in the scooter, or you can remove the battery box  from the scooter,(only available on the go go elite traveller plus )  charge them in your room and leave the scooter in the trunk of your car, if you have hired a car for your holiday . Your weight will directly affect the charge life and durability of the batteries, so it is important to list the riders weight correctly when making your reservation .Also please let us know  what your plans are with the scooter For example ..For use only round hotel ,I intend to go sightseeing along beach front shopping centres Day excursions . Please provide us with as much info as possible so we can make sure you have selected the most suitable equipment and make sure you are aware of any accessories that are available. 

If I need to change my hotel during my stay, what should I do.

Let us know, immediately, where you are moving to, so we can update your profile information, we will also need to check the collection arrangements with you to make sure everything runs smoothly, as we would not want to delay your departure in any way.

Will it be safe to leave my scooter unattended for short periods of time.

Absolutely, just park your scooter in a safe place, remove the ignition key and keep it with you , rarely does a guest have any issues, but the equipment is the renters liability until returned to Premier mobility and the renter should take steps to ensure the security of the equipment.

Where do I charge and store my scooter in my hotel.

Most hotels have a safe charging area were you can charge you scooter safely over night. Just ask your Hotel reception and they will be happy to assist you.